Privacy and Cookies Policy

Before using the site, get to know our Privacy and Cookies Policy . This website uses cookies to optimize your navigation. If not, you can disable this option in your browser or leave the site.

1. Introduction

As part of its commercial activity, Electrofun needs to collect some personal data from its customers, however, it respects the right to privacy and does not collect any personal information without the prior consent of its customers.

On the other hand, the increasing interaction of our customers through our website also requires, in some cases, the collection of the user's personal information, or in other cases, to improve the performance of navigation on our website, the collection of data from your computer through small files commonly known as cookies.

Electrofun's Privacy & Cookies Policy is for a clear understanding of how we collect, use, share and protect our customers' personal data when they use our services or visit our website.

Electrofun does not sell personal customer or user data.


2. Responsibility for the collection and processing of personal data

Your data will be collected and processed by Electrofun, under the corporate name of Ricardo AA Sousa Unipessoal Lda., Legal person number 514912774 , headquartered at Rua Soares dos Reis, no. 69, 4400-315 Vila Nova de Gaia. This is the company responsible for the processing of personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter GDPR).

For companies issues related to the processing of your personal data, you can contact Electrofun through the following means:

- Telephone: 707 011 964, with opening hours: from Monday to Friday (except holidays) from 9 am at 1 pm and from 3 pm to 7 pm.

- Registered letter: Electrofun, Rua Soares dos Reis, no. 69, 4400-315 Vila Nova de Gaia

- Email: info@electrofun.pt


3. Processing and alteration

By making your personal data available to Electrofun, the customer acknowledges and consents that it be processed in accordance with this Privacy Policy and the rules and principles contained in the respective terms and conditions of the services used. To this extent, and with regard to the processing of personal data, the customer must read this Privacy and Cookies Policy together with the General Terms and Conditions of Use.
We inform you that, whenever necessary, we will modify this Privacy and Cookies Policy without the need for any prior authorization.


4. What is personal data?

This is any information, of any nature and regardless of its support, relating to a natural person, directly or indirectly, identified or identifiable (data holder).


5. What personal data are collected and processed?

The personal data collected by Electrofun are limited to those strictly necessary for the purpose of the treatment, namely, name, address, number number, telephone number and email, but other data necessary to provide products or services may be collected.


6. When and for what purpose do we collect personal data?

The personal data we collect from our customers is requested when making a purchase or ordering products or services in our store Electrofun or on our website, when creating the customer area on the Electrofun website, or when you join Electrofun's loyalty program.

Some personal data is mandatory. Electrofun will inform you of this obligation. The provision of incorrect or inaccurate data is the sole responsibility of the customer holding the data.

The collection and processing of personal data by Electrofun has the following purposes (i) Customer management, (ii) Marketing or Telemarketing, (iii) Profiling, (iv) Recruitment, which we detail below:

i) Customer Management , since Electrofun is dedicated to selling of electronics, robotics, gadgets,electronic components, as well as the provision of ancillary services, such as consultancy / support, through the physical store and online store, of the articles you sell, the processing of your data is necessary for the fulfillment of the purchase and sale contract or to provide services to be entered into or to carry out pre-contractual steps at the client's request, such as budgets. If you want to join Electrofun's loyalty program (hereinafter the Customer Card) you will be asked for personal data on the membership form, as well as acceptance of the General Conditions of the Customer Card. The availability of your personal data is essential so that you can take advantage of all the benefits of the Client Card, that is, treatment is necessary for the execution of the contract entered into, in the fields marked as “mandatory”. The personal data collected for this purpose will be kept for five years of inactivity.

ii) Marketing or telemarketing , Electrofun may process the personal data collected to send the respective holder information about products and services you sell that are of interest to the customer. This processing of personal data will be carried out only with the express consent of the holder, provided in particular at the time of joining the customer card through the form, when creating a customer card in store, through an online purchase, an online account through the website, or by subscribing to our newsletter. If you consent, you will receive marketing communications via email, post, phone and / or SMS. We may share the personal data collected with third parties who manage social networks, such as Facebook, for the purpose of conducting marketing campaigns through social networks. Consent for the processing of personal data for the purpose of direct marketing may be revoked at any time by its owner. Personal data collected for this purpose will be kept for five years of inactivity.

iii) Profiling , Electrofun defines profiles based on information related to purchases made in our physical store and / or in our online store, as well as with the use of the customer card, registering the products purchased, amounts paid, date and time, as well as the place of purchase. The information collected is analyzed to identify its consumption profile, allowing Electrofun to improve its offer, plan its communication and manage the customer card, sending personalized and appropriate information to the profile of each customer.

iv) Recruitment , Electrofun, during the personnel selection and recruitment process, collects and processes the personal data of the respective candidates, which, upon express consent, may be transmitted to other ADEO companies. The personal data of any candidate will be kept for five years.

The personal data collected will also be processed to answer questions, suggestions or complaints submitted by the respective holder to Electrofun.


7. Sharing or transferring personal data

Electrofun may use subcontractors for all or part of the purposes identified above, as well as for the maintenance, hosting and management of its systems and computer equipment, under the terms allowed by the legislation that regulates the treatment of personal data, these entities being obliged to keep confidentiality and guarantee security regarding the personal data to which they have access, for this purpose, and should not use this data for any purpose. other purposes, or for their own benefit, nor relate them to other data they have.

Personal data may also be made available to courts and other competent authorities, in strict compliance with the provisions of the law .

Personal data collected by Electrofun will be processed within the European Union.


8. Period of retention of personal data

Electrofun retains personal data for the duration of conservation identified above and only for the period of time necessary, or for the fulfillment of obligations to which it is legally subject. In any case, once the relationship with the holders of personal data has ended, they are no longer treated for commercial purposes.


9. Security and confidentiality

Electrofun endeavors to implement all necessary precautions to preserve the confidentiality and security of the personal data collected and processed. For this purpose, several measures were adoptedsecurity, especially with regard to information systems, in order to protect personal data against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illicit treatment.

However, we do not control all risks related to the use of the Internet, alerting you now to the existence of possible risks associated with its use and operation, and consequently, the sharing of personal data through this route.

Notwithstanding the security measures adopted by Electrofun, the user must keep access codes secret, not sharing them with third parties, and must also follow the recommended security practices, namely regarding the installation and updating of the necessary ones security applications, namely, antivirus.


10. Rights of the holder of personal data

According to the legislation in force, the holder of personal data has the right to access and rectify his data, as well as the right to request its elimination, oppose its treatment and obtain its limitation or portability insofar as it is applicable. You can also object to your data being used for the purpose of creating your customer profile, failing in this case, to benefit from personalized offers or services.

The exercise of any of the rights legally conferred, by the respective holder, must be done by means of a letter (or email) signed by the holder and accompanied by a photocopy of an identity document with the signature of the holder who exercises his right.

The rights conferred can be exercised through direct contact with Electrofun by:

- Registered letter: Electrofun, Rua Soares dos Reis, n.º 69, 4400-315 Vila Nova de Gaia

- Email: info@electrofun.pt

The holder of the personal data, should bear in mind that, in certain cases (for example, due to legal imperatives) your request may not be immediately satisfied. In any case, you will be informed of the measures taken in this regard, within a maximum period of one month from the moment the request is made.

The holder of the personal data may also withdraw at any time your consent, when applicable, through the channels made available for this purpose by Electrofun. However, the withdrawal of consent does not compromise the lawfulness of the treatment carried out based on the consent previously given or the further processing of the same data, based on another legal basis, as is the case of compliance with the contract or the legal obligation to which Electrofun is subject.


11. Use of cookies

In order to provide a better user experience, Electrofun uses cookies on this website, considering, as such, small text files with relevant information that the access device (computer, mobile phone / smartphone or tablet) loads, through the internet browser (browser), when a website is visited by the user.
The cookies used by Electrofun improve the performance and the browsing experience of its users, increasing, on the one hand, the speed and efficiency of response and, on the other hand, eliminating the need to repeatedly enter the same information.

The placement of cookies not only helps the site to recognize the user's device the next time he visits it, but it will also be essential for its operation. The cookies used on the website by Electrofun, do not collect personal information that allows the user to be identified, saving only generic information, namely the form or location / country of access and the way the user uses the website, among others.

Cookies retain only information related to the user's preferences and the user can, at any time and through his internet browser (browser), decide to be notified about the receipt of cookies, as well as block the respective entry in his system . Each browser has its own configuration process for this configuration. This process can be consulted in the Help menu, which explains how to set preferences regarding cookies.

However, it is warned that the refusal to use cookies may result in the impossibility of accessing some areas of the Electrofun website.


12. Cookies used by Electrofun

Electrofun uses different types of cookies, as described below:

i) Essential cookies - some cookies are essential to access specific areas of the Electrofun website, allowing you to navigateegation and use of your applications, such as access to secure areas of the site, via login. Without these cookies, services that require it cannot be provided;

ii) Functionality cookies - Functionality cookies allow users to remember their preferences regarding navigation on the website, thus not needing to reconfigure and personalize it each time they visit;

iii) Analytical cookies - These cookies are used to analyze how the user uses the website, allowing to highlight articles or services that may be of interest to you, and to monitor the performance of the website, knowing which pages are most popular, which is the connection method between pages that is most effective or to determine why some pages are receiving error messages. These cookies are used only for the purpose of statistical creation and analysis, without ever collecting personal information. Thus, Electrofun, can provide a high quality experience by personalizing your offer and quickly identifying and correcting any problems that arise.

There are also two types of cookies regarding validity:
i) Permanent cookies - are cookies that are stored on the access devices (computer, mobile phone, smartphone or tablet), at the level of the internet browser (browser), and are used whenever the user visits the Electrofun website again. In general, they are used to direct navigation according to the user's interests, allowing Electrofun to provide a more personalized service;

ii) Session cookies - are temporary cookies, which are generated and are available until the session ends. The next time the user accesses his internet browser (browser) the cookies will no longer be stored. The information obtained allows you to manage the sessions, identify problems and provide a better browsing experience.

Electrofun may also use cookies when opening newsletters / emails, for statistical purposes, and which allow you to know if are opened and check clicks via links or ads within the newsletter. The user always has the possibility to disable the sending of newsletters / e-mail through the specific option at the bottom of them.

Below is a summary table with the main cookies used on this website, as well as their purpose and respective management.

Cookies Purpose
Management
Google UniversalAnalytics (__UTMA, __UTMB, __UTMC, __UTMD, __UTMV, __UTMZ, __UTMT, __GA, __GAT ...) This website uses Google Analytics, a website analysis tool provided by Google. Google Analytics uses cookies to obtain information about the use of the site by users and to compile statistical data, such as number of accesses, duration of visits, entry and exit pages, website searches, among others. This information is managed by third parties, more details at: https://policies.google.com/privacy?hl=pt-PT Third parties
Conversion and retargeting pixel (facebook ad cookies) This pixel is present on the entire website and allows tracking of purchases made through traffic generated by Facebook.
This pixel grants rights to Facebook to use website data for use in other brands' campaigns, despite that Facebook only allows this use to be made in aggregate, in conjunction with other brands or data collected on Facebook products. The configuration of these cookies is predetermined by the Facebook service, more details at: https://www.facebook.com/legal/terms/businesstools.
Third Parties
Conversion pixel (ad cookies in Google Ads) This pixel is present throughout the website in order to monitor traffic and conversions related to Google Adwords and Google Shopping campaigns. This information is managed by third parties, more details at: https://policies.google.com/privacy?hl=en and https://support.google.com/analytics/answer/6004245 Third Parties
Cookies and social media plug-ins (social buttons) These cookies and social plug-ins are present throughout the website and are intended to allow users to share pages and content through social networks, namely through Facebook, Twitter, Pinterest, Google+, Instagram, Linkedin. < / td> Third Parties



Electrofun strives to maintain this informationupdated. However, occasionally new services may be offered that are not yet on this page, although globally they have purposes identical to those already identified.

Version updated on February 20, 2019.

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