FAQs - Frequently Asked Questions

How do I order my 1st order?

The Electrofun store allows you to place orders easily, quickly and intuitively. Start by choosing the product (s) you want to buy, select the number of units you want to receive from these products and add them to your shopping cart by clicking on the "BUY" button. After you have added all the products you want to order to your cart, click on the "FINISH" button and you will be taken to a screen where you must fill in the delivery and billing address, as well as the shipping method. If you encounter any problems when placing an order at Electrofun or do not find what you are looking for, please contact us.

I can't find a product. What to do?

If you can't find any product you are looking for on our site, contact us so we can help. Some products have different names and their search may not be intuitive, others can be purchased directly from the supplier according to the customer's request. Send us an email to info@electrofun.pt to confirm.

Can I place an order until what time so that is sent in the same day?

Orders finalized and confirmed with payment until 3 pm will be shipped on the same day, with the customer receiving his order most of the time the very next day. After that time, we cannot assure that it will be sent on the same day. Shipping is always done in order, sent by the carrier with tracking number "Tracking Number".

Can I change materials and quantities in my order?

You should contact us as soon as possible, only by email to proceed with the order change. If the order is still in our premises, we will proceed to change it.

What happens if I pay for an order and material is missing?

In case the order is incomplete due to a stock break, we will contact you in order to change to another product, wait for the stock to be replenished, or else the amount will be credited for a next order. If none of these are to your liking, you should send us your IBAN via email, to proceed with the return of the amount in question.

How can I track the shipment of my order?

In your "Client Area" under the option "My Orders" you will find a list of your orders placed on our online store. To follow the process on the carrier just select over the "Tracking Number".

My order has not yet arrived. What to do?

If your order has already been shipped and you have the "Tracking Number" in your account, contact the carrier to check when your order will be delivered. If the carrier is MRW , contact us at 707 236 333 or through the unit MRW from your location . You can see which MRW unit in your location click here .

How do I cancel an order?

If the shipment for the order you want to cancel has not yet been placed, the order can be canceled. For this purpose, you should contact our Customer Service. If the shipping process has already started, you will have to proceed according to our Return Policy ( see more information here ). If you are a registered customer you can check the status of your order in your Account, option My Orders.

How can I clarify any questions about my order?

At any time, if you have any questions regarding your order contact us by email info@electrofun.pt.