This site uses cookies to improve your experience. By navigating this site, you consent to the use of cookies. Learn more about our cookies.

Online Dispute Resolution

Dear Customer, the European Union has created a website to support consumers in submitting their complaints. In this context, Electrofun provides all the information so that you can exercise your right of complaint with an official entity, third party and impartial to the process. So, if you were dissatisfied with the purchase of a good or service on our website, or with the solution we presented to resolve the situation, you can access this official website and expose your dispute.

The What is the Alternative Dispute Resolution?

The alternative resolution of ligitios is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before to open litigious cases in the Courts. As a general rule, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.

You may know the concept of alternative dispute resolution by another name: 'mediation ',' conciliation ',' arbitration 'or' committee responsible for consumer disputes'.

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than via court.

Electrofun provides the websites of some of these entities that can help you present your arguments:

Suggestions of Alternative Dispute Resolution Entities:

CNIACC - National Center for Information and Arbitration of Consumer Conflicts
http : //

Arbitral Tribunal of the Porto Consumer Information and Arbitration Center
Address: Rua Damião de Gois, nº 31, store 6 - 4050-225 Porto

European dispute resolution online
https : //

CIAB - Center for Consumer Information, Mediation and Arbitration